Contact Us

Whether you have spotted something that needs updating, want to ask about how we rank a particular room, or have feedback on our coverage of the best online poker sites for US players, we would like to hear from you. This page explains what we can help with, what we can't, and the best way to reach us.

What we can help with

• Corrections to bonus terms, editorial ratings, or factual details on any operator we cover, including Coinpoker, Bovada, Stake, Ignition, and the other sites listed on our rankings
• Questions about how our editorial methodology works and why a site sits where it does in our comparisons
• Feedback on the site itself — broken links, outdated information, or areas that could be clearer
• General enquiries about poker room features such as rake structures, deposit methods, or mobile compatibility that we haven't covered clearly enough

What we can't help with

Poker is an independent review and comparison site. We are not a poker operator, and we do not hold player funds, process deposits or withdrawals, or manage individual accounts. If your query concerns any of the following, it needs to go directly to the poker site in question rather than to us:

• Deposits, withdrawals, or delayed payouts on a specific poker site
• Account verification (KYC), login issues, or password resets
• Bonus credit that hasn't appeared, or disputes over wagering requirements
• Closing an account or requesting a self-exclusion

Every regulated poker room has its own customer support team, usually reachable through live chat or a support email listed on their site — that's the fastest route for anything account-specific.

How our recommendations work

We earn commission from some of the operators listed on this site if a reader signs up through one of our links. This arrangement never determines how a site is scored or where it appears in our rankings — commission does not buy position, and every write-up carries an honest assessment, including limitations for even our top-rated picks. If you'd like more detail on how we assess poker sites, our About Us page covers our full review process.

Questions about safety, licensing, or how we rank sites

If your message relates to whether a specific poker room is properly licensed in your state, we're happy to point you toward what we know, but we recommend confirming current licensing status directly with the state regulator before depositing, since licensing can change. For general terms covering how we present ratings, offers, and affiliate links, see our Terms and Conditions.

If gambling is becoming a problem

Poker is a game of skill mixed with variance, and no site or strategy removes the risk of losing money. If you're finding it hard to stick to a budget, gambling to chase losses, or gambling is affecting your finances, relationships, or wellbeing, free confidential support is available around the clock through the National Council on Problem Gambling helpline at 1-800-GAMBLER. Our Responsible Gambling page has more information on setting limits, self-exclusion tools, and where to find state-specific support. This service and all poker offers on this site are intended only for players aged 21 and over, or 18 and over in the small number of states where that is the legal minimum — never for anyone below their state's legal gambling age.

Getting a response

We review messages in the order they arrive and prioritize anything that affects the accuracy of the site — a wrong bonus figure, an outdated licensing detail, or a broken link. We can't guarantee a reply to every message, and we're not able to offer personal betting advice or predict outcomes at the tables. What we can do is keep the comparisons on this site as accurate and current as possible, and your feedback genuinely helps with that.