Get answers to commonly asked questions about The Altamont Theatre.
Q: What is your address?
A: It’s 18 Church Street, Asheville, NC 28801
Q: What is your phone number?
A: It’s (828) 782-3334
Q: Do I need to bring my tickets with me? What happens if I forget my tickets or lose them?
A: If you have purchased your tickets with a credit card through our ticketing system then we have a record of your purchase with your name on it in our system, make sure you bring your ID. You can also show us your purchase directly on your smart phone.
Q: Can I purchase tickets in person at the Altamont Theatre Box Office?
Q: When is your Box Office open?
A: Our Box Office is open one hour before all shows.
Q: Can I order tickets over the phone?
A: No, you cannot, you must order them online or in person.
Q: Can I purchase tickets online?
A: Yes, visit our ticket page directly.
Q: Are there fees when I purchase my tickets?
A: Yes, there is an eTix fee on every ticket purchased online. There is $1 facility fee when purchased at the Box Office, but no eTix fee. There is NC State Sales Tax on all ticket sales.
Q: Is there assigned seating?
A: No. Tickets to an Altamont Theatre show are all General Admission. It is an intimate “Listening Room” and there are no are no bad seats. Some shows offer VIP tickets, which typically guarantee the buyer a seat in the first three rows.
Q: What is the seating like? Is it traditional theatre seating?
A: It varies, but typically rows of seats like a theatre. Shows are fully seated, 150 seats.
Q: What time do the doors to the theatre open so I can get a good seat?
A: The actual theatre doors to the listening room typically open one hour before the show starts, specific information for each show can be found on our Calendar page and on our Facebook page, under “Events.”
Q: Speaking of getting comfortable, is there a bar where I can purchase alcohol?
A: Absolutely. The bar is located downstairs in the lower lobby. There are plenty of wines to choose by the glass as well as Asheville’s favorite local brews on tap and a full liquor bar. You are welcome to take your drink upstairs!
Q: So, the bar is NOT in the actual Listening Room itself?
A: That’s right! This is what sets The Altamont Theatre apart from every other music venue in Asheville. We are a true listening room and prefer that we fill your ears with great music instead of shakers and loud conversation. Any conversation that happens in the Room is between the artist and the audience. It’s what make our shows special and unique, and one of the reasons we continually win “Best Listening Room” of Asheville and Western North Carolina!
Q: My friend is in a wheelchair. Are you accessible?
A: Yes! Our main entry door is on the same main floor level as the theatre. Our seating is flexible and we can make room easily for anyone who needs it. We also have an elevator to move easily front the main floor where the theatre is to the lower level lobby for concessions and bathrooms (It’s been said we have the prettiest bathrooms in town!).
Q: What about parking? Do you have your own lot?
A: Unfortunately, we do not have our own lot. Parking is your typical downtown parking and you need to look for what is the most comfortable and safe location for you. Here is a list of options near by:
1) Street parking is free after 6pm and on Sundays.
2) Asheville Savings lot, corner of Patton and Church street.
3) Aloft Hotel Public parking, located one block down Church Street, turn left, it’s on the second block on your right.
4) Honor Box parking in large gravel lot on Lexington Avenue (which runs parallel to Church Street).
Q: Where are the bathrooms located?
A: The bathrooms are located in our lower lobby which can be accessed by the main stairs or elevator.
Q: I bought tickets to a show but I can’t go now. Can I get my tickets refunded?
A: The Altamont Theatre has a NO REFUND OR EXCHANGE POLICY. Please respect this policy.
Q: My favorite artist is playing and I would love to photograph them during the show. Is this ok?
A: Cameras are allowed in the theatre. We ask that there be no flash photography as it distracts the artist. There are also many photo opportunities with the artist after the show is over in the lobby. An announcement will be made before the show otherwise.